Customer policy
Shipping & returns.
Last updated 30 August 2026
Delivery area
Orders are currently accepted for addresses within the United Arab Emirates. Complete recipient, mobile, building, street, area, emirate and landmark information is collected at checkout.
Delivery charge
Delivery in Dubai is free. Delivery to Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah is AED 30. The delivery charge is calculated from the selected emirate before payment.
Dispatch and handover
Paid Dubai orders target free next-day delivery. Other emirates target delivery within three days. The private fulfillment desk records preparation, packing, courier handover, tracking and delivery. Timing can vary because of address verification or courier conditions; customers are contacted directly if the target changes.
Returns and size exchanges
Contact ALADDIN WEAR within 7 calendar days of delivery. Eligible garments must be unworn, unwashed, unused and returned with original labels and packaging. Size exchanges depend on available stock. Items showing wear, washing, scent, damage or removed labels are not eligible unless they arrived defective or incorrect.
Incorrect or defective orders
Report a wrong, damaged or defective item promptly with the order number and clear photos. ALADDIN WEAR will assess the item and provide the legally required repair, replacement, return or refund remedy. Consumer rights under applicable UAE law are not limited by this policy.
Refunds
Approved refunds are returned to the original payment method after the returned item is received and inspected. Bank and payment-provider processing time can vary. Original delivery charges are not refunded unless the order was incorrect, defective or the law requires otherwise.
Start a request
Email viper.m7mud@gmail.com or use WhatsApp +971 50 271 7066. Include the order number and reason.